TERMS OF SERVICE
Welcome to Al Eman Oud.
These Terms of Service explain the terms and conditions that apply when you browse our website, purchase products or use our services.
By accessing or using our website, you agree to these terms.
If you do not agree with these terms, please do not use our website.
1. ABOUT OUR STORE
Al Eman Oud operates an online fragrance store serving customers in the UAE.
Throughout these Terms, references to “Al Eman Oud,” “we,” “us” or “our” refer to the business operating this website.
References to “you” or “customer” refer to the person accessing our website or placing an order.
2. WEBSITE USE
You agree to use this website only for lawful purposes.
You must not:
- Attempt to gain unauthorized access
- Interfere with website security
- Upload malicious content
- Use the website for fraudulent purposes
- Copy or reproduce our content without permission
- Misuse our website or services
We reserve the right to restrict access where we reasonably believe the website is being misused.
3. PRODUCTS
We aim to provide accurate product names, descriptions, images and information.
However, slight differences may occur due to:
- Screen settings
- Lighting
- Photography
- Packaging updates
- Manufacturer changes
We reserve the right to update product information when necessary.
4. PRODUCT AVAILABILITY
All products are subject to availability.
If a product becomes unavailable after an order is placed, we may contact you regarding an alternative solution or refund, where applicable.
5. PRICES
All prices displayed on our website are shown in AED, unless otherwise stated.
We reserve the right to change prices, promotions and offers at any time.
Any price change will not normally affect an order that has already been successfully confirmed, subject to applicable circumstances.
6. ORDERS
When you place an order, you are submitting a request to purchase the selected products.
An order confirmation does not necessarily guarantee fulfilment if there is an issue such as:
- Product unavailability
- Incorrect pricing
- Payment failure
- Suspected fraudulent activity
- Incorrect customer information
If we need to cancel an order, we will make reasonable efforts to notify you.
7. CUSTOMER INFORMATION
You are responsible for providing accurate:
- Name
- Phone number
- Delivery address
- Order information
Incorrect information may cause delivery delays.
8. PAYMENT
Payment methods available at checkout may include:
- Credit/debit card
- Online payment
- Cash on Delivery
- Other payment methods displayed at checkout
Payment availability may vary by location and order.
9. SHIPPING
Orders are shipped according to our current Shipping Policy.
Estimated delivery times are not guaranteed delivery dates and may be affected by circumstances outside our reasonable control.
10. RETURNS & REFUNDS
Returns and refunds are governed by our separate Return & Refund Policy.
Please review that policy before placing an order.
11. INTELLECTUAL PROPERTY
All content on the Al Eman Oud website may include:
- Logos
- Brand names
- Product photography
- Graphics
- Website design
- Text
- Product descriptions
- Marketing materials
Unless otherwise stated, this content belongs to or is used by Al Eman Oud with appropriate rights.
You may not reproduce, copy, modify, distribute or commercially use our content without prior permission.
12. THIRD-PARTY SERVICES
Our website may use third-party services for:
- Payment processing
- Delivery
- Analytics
- Marketing
- Website functionality
Third-party services may have their own terms and policies.
13. WEBSITE AVAILABILITY
We aim to keep our website available and functioning properly.
However, temporary interruptions may occur due to:
- Maintenance
- Technical problems
- Hosting issues
- Security incidents
- Third-party service interruptions
- Other circumstances outside our reasonable control
14. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Al Eman Oud will not be responsible for losses caused by circumstances beyond our reasonable control.
Nothing in these Terms is intended to exclude or limit rights that cannot legally be excluded or limited.
15. CHANGES TO THESE TERMS
We may update these Terms from time to time.
Updated Terms will be published on this page, together with an updated effective date where appropriate.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.
16. GOVERNING LAW
These Terms shall be interpreted in accordance with the applicable laws and regulations of the United Arab Emirates, subject to the applicable jurisdiction and mandatory consumer protections.
17. CONTACT
For questions regarding these Terms:
Al Eman Oud
Email: support.alemanoud@gmail.com
Location: United Arab Emirates