Privacy Policy

YOUR PRIVACY MATTERS

At Al Eman Oud, trust is an important part of our relationship with our customers.

When you shop with us, contact us or use our website, you may provide information that helps us process your order and provide better service.

We understand that this information is personal.

This Privacy Policy explains how we collect, use, protect and manage personal information when you interact with Al Eman Oud.

1. INFORMATION WE COLLECT

Depending on how you use our website, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Order information
  • Payment status
  • Customer service messages
  • Product preferences
  • Information you voluntarily provide

2. AUTOMATICALLY COLLECTED INFORMATION

When you browse our website, certain technical information may be collected automatically.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • General website activity
  • Referring website

This information helps us understand website performance and improve your shopping experience.

3. HOW WE USE YOUR INFORMATION

We may use your information to:

Process Orders

Prepare, confirm and deliver your purchases.

Provide Support

Respond to your questions and customer-service requests.

Send Updates

Provide order and delivery notifications.

Improve Our Website

Understand how customers interact with our store.

Protect Our Business

Detect suspicious activity, fraud or unauthorized access.

Marketing

Where permitted and appropriately consented to, send information about new products, promotions and offers.

4. PAYMENT INFORMATION

Payments may be processed by third-party payment providers.

Your payment provider may collect and process payment information according to its own privacy and security practices.

We do not necessarily directly store complete payment card information on our own systems.

5. COOKIES

Our website may use cookies and similar technologies.

Cookies may help us:

  • Keep the website working
  • Remember preferences
  • Improve website functionality
  • Understand traffic
  • Measure marketing performance
  • Improve customer experience

You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.

6. THIRD-PARTY PROVIDERS

We may use trusted third-party providers for:

  • Website hosting
  • E-commerce functionality
  • Payment processing
  • Delivery
  • Analytics
  • Marketing
  • Customer communication
  • Security

These providers may receive information required to perform their services.

7. DELIVERY INFORMATION

To deliver your order, we may provide relevant information to our delivery partners, including:

Name
Phone number
Delivery address
Order reference

This information is used for delivery and related customer support.

8. DATA SECURITY

We take reasonable measures designed to protect personal information against unauthorized access, misuse, loss or alteration.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. DATA RETENTION

We may retain information for as long as reasonably necessary to:

  • Complete transactions
  • Provide customer support
  • Maintain business records
  • Resolve disputes
  • Prevent fraud
  • Meet applicable legal requirements

When information is no longer required, it may be deleted or securely disposed of where appropriate.

10. YOUR RIGHTS

Depending on applicable law, you may have rights regarding your personal information, including the ability to request:

  • Access to certain information
  • Correction of inaccurate information
  • Deletion of certain information
  • Withdrawal of consent
  • Information about how your data is used

To make a privacy request, contact us.

11. MARKETING

If you receive promotional communication from us and no longer wish to receive it, you may unsubscribe using the available unsubscribe option or contact our team.

Transactional messages related to your orders may still be sent when necessary.

12. CHILDREN'S PRIVACY

Our website is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where prohibited by applicable law.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

Those websites have their own privacy policies and practices.

Al Eman Oud is not responsible for the privacy practices of third-party websites.

14. POLICY UPDATES

We may update this Privacy Policy when necessary due to changes in our business, technology, services or applicable requirements.

The latest version will always be published on this page.

CONTACT US ABOUT PRIVACY

If you have questions about your personal information or this Privacy Policy:

Al Eman Oud
Email: support.alemanoud@gmail.com
Location: United Arab Emirates

OUR PRIVACY PROMISE

Your Information. Your Trust. Our Responsibility.

At Al Eman Oud, we want your shopping experience to feel as trustworthy as it feels luxurious.

We will continue to handle customer information responsibly and work to maintain a safe, transparent and respectful online experience.

AL EMAN OUD

Your Scent. Your Presence.