Returns & Refunds

YOUR SATISFACTION MATTERS

At Al Eman Oud, we want you to feel confident when shopping with us.

We carefully prepare every order before dispatch. However, if something isn't right with your order, please contact our team and we'll review the situation.

Because perfume is a personal fragrance product, certain return conditions apply for hygiene and product-safety reasons.

WHEN CAN I REQUEST A RETURN?

A return may be considered if:

  • You received the wrong product.
  • Your product arrived damaged.
  • Your product has a confirmed defect.
  • An item is missing from your order.

Please contact us within [48 hours / 3 days] of receiving your order.

CHANGE-OF-MIND RETURNS

If you simply change your mind about a fragrance, a return may only be accepted if the product is:

  • Completely unopened
  • Unused
  • In its original packaging
  • In resalable condition
  • Accompanied by the original order details

Opened or used perfume products may not be eligible for return due to hygiene considerations.

DAMAGED PRODUCTS

We take great care when preparing your order.

If your product arrives damaged, please contact us immediately and provide clear photos or videos showing:

  1. The outer packaging
  2. The shipping package
  3. The product
  4. The damaged area
  5. Your order number

This information helps us investigate the issue quickly.

WRONG PRODUCT RECEIVED

If you receive a product different from what you ordered, please contact us before using or opening the product.

Once verified, we will review the appropriate solution, which may include replacement or another suitable resolution.

HOW TO REQUEST A RETURN

To request a return, contact:

Email: support.alemanoud@gmail.com

Please provide:

Order Number
Customer Name
Reason for Return
Photos/Videos if Applicable

Our team will review your request and provide the next steps.

REFUNDS

Once an approved return has been received and inspected, we will notify you about the outcome.

If a refund is approved, it will be processed through:

[Original Payment Method / Bank Transfer / Store Credit]

Refund processing times may vary depending on the payment provider or bank.

NON-RETURNABLE ITEMS

Unless required by applicable law, opened or used fragrance products may not be eligible for return.

Products that have been damaged after delivery due to improper handling may also be excluded from return eligibility.

EXCHANGE

If you receive an incorrect or defective item, we may offer an exchange where appropriate and subject to product availability.

IMPORTANT

Please do not send products back without contacting our customer support team first.

Unauthorized returns may not be accepted.

WE'RE HERE TO HELP

We want every Al Eman Oud experience to feel as good as the fragrance itself.

If something doesn't go as expected, contact us and our team will do its best to assist.

Al Eman Oud
Your Satisfaction. Our Responsibility.