Shipping Policy

Delivered With Care

At Al Eman Oud, we understand that your fragrance journey doesn't end when you place an order. It continues until your package reaches your hands safely and beautifully.

Our goal is to make every delivery simple, reliable and convenient.

We currently offer delivery across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain.

UAE DELIVERY

We deliver orders to most locations across the UAE through our selected delivery partners.

Estimated Delivery Time

Standard UAE Delivery: [1–3 Business Days]

Delivery times may vary depending on:

  • Your delivery location
  • Courier availability
  • Public holidays
  • Weather conditions
  • Unexpected logistics delays
  • Incorrect or incomplete address information

While we work hard to deliver within the estimated timeframe, delivery dates are estimates and cannot always be guaranteed.

ORDER PROCESSING

Once your order is successfully placed, our team begins preparing it for dispatch.

Orders are generally processed within:

[24 Hours / 1 Business Day]

Orders placed during weekends or public holidays may be processed on the next business day.

You will receive an order confirmation after your purchase has been successfully placed.

SHIPPING CHARGES

Our current UAE shipping rates are:

Free Delivery

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

ORDER TRACKING

Once your order has been dispatched, tracking information may be sent to you through:

  • SMS
  • WhatsApp
  • Email

depending on the delivery service available for your order.

If you have not received your tracking information, please contact our customer support team.

DELIVERY ADDRESS

Please make sure your:

  • Full name
  • Mobile number
  • Building/villa information
  • Street/address
  • Emirate
  • Delivery instructions

are correct before placing your order.

If an incorrect or incomplete address is provided, delivery may be delayed or an additional delivery attempt may be required.

DELIVERY ATTEMPTS

Our delivery partner may contact you using the phone number provided during checkout.

If you are unavailable at the time of delivery, the courier may arrange another delivery attempt according to their procedures.

DAMAGED PACKAGES

If your package appears damaged when delivered, please contact us as soon as possible.

We may request:

  • Order number
  • Photos of the package
  • Photos of the product
  • Relevant delivery information

This allows us to investigate the issue and assist you appropriately.

DELIVERY DELAYS

Although we aim to deliver within the estimated timeframe, certain circumstances outside our control may cause delays.

These may include:

  • Public holidays
  • Extreme weather
  • Courier disruptions
  • Incorrect address information
  • High order volumes
  • Other unforeseen circumstances

We appreciate your patience and will do our best to assist you.

QUESTIONS ABOUT YOUR ORDER?

We're here to help.

Email: support.alemanoud@gmail.com

Al Eman Oud

Your Scent. Your Presence.